General Policies

Reservation and Front Desk Office Hours

  • Front Desk is open 24 hours
  • Online Reservations are made in real-time can be made 24 hours a day


All reservations must be guaranteed with a credit card and require a refundable deposit of 50% of the total stay at the time of booking.

Tax Rate

All Rooms are subject to a 13.37% tax.

Cancellation Policy

Reservations must be canceled at least 72 hours prior to arrival. Reservations canceled after this time will forfeit 50% of the room and tax deposit. Group reservations of more than 5 rooms must be canceled at least 30 days prior to arrival. Group Reservations canceled after this time will forfeit the 25% deposit.

Smoking Policy

All of the Cliffrose Rooms, Suites, Balconies, Patios, and Pool & Hot Tub Area are Smoke-Free. Smoking is only permitted around fire pit and BBQ areas provided you are mindful of other guests.

Check-in & Check-out Times

  • Check-in Time: 4:00 pm for all Rooms & Suites
  • Check-in Time: 5:00 pm for the Hummingbird Villa
  • Check-out Time: 11:00 am for all Rooms, Suites, and the Hummingbird Villa

You are welcome to use any of the Grounds Areas, Pool & Hot Tub Area, Guest Laundry, Lobby Internet & Computer Access, and Guest Parking Lots prior to Check-in and after Check-out.

Bicycle Storage

We do not allow bicycles to be stored in any of the Guest Rooms, Suites, Balconies, or Patios. We do offer free secure storage and we also provide a large outdoor bike rack if you prefer to use your own security device.


Sorry for the inconvenience but we do not accept pets.  Dog Boarding is available at the Doggy Dude Ranch located in Rockville, UT. 435.772.0807

We look forward to serving your lodging and accommodation needs while visiting Zion National Park, Springdale, and the other surrounding parks and attractions. If you have any further questions or concerns or if there is anything we can do to help make your stay more comfortable and memorable please let us know.

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